Love at First Bite — or It’s On Us*
We’re confident you’ll love with our cinnamon rolls — but if your Cinny order isn’t what you expected, we definitely want to know!
To get in touch, email hello@gimmeacinny.com with your order number. If requesting a refund, please also include:
A quick note about what went wrong
A photo if something was off
Whether you'd prefer a refund or a remake
We believe in second chances — and we look forward to making things right!
– The Cinny Team
*Refund Policy Terms: This refund policy applies only to single roll purchases. Event, catering, or group orders are non-refundable once delivered. If something’s not right with your order, please email us within 6 hours of delivery so we can make it right — requests after that window may not be eligible for a refund. A photo may be required for verification. We reserve the right to deny refunds in cases of suspected misuse or abuse, including multiple requests from the same customer, email, or payment method. We are not responsible for delivery issues resulting from incorrect addresses provided at checkout.